FAQ

How long does order processing take?
Orders are usually processed within 1–2 business days after payment confirmation. Orders placed during weekends or public holidays will be processed on the next business day.

How will I know when my order has shipped?
After your order has been dispatched, you will receive a shipping confirmation email containing tracking details when available.

Can I change or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible. Changes may only be possible before the order has been processed for shipment.

What payment methods are accepted?
Our store accepts major credit cards and other secure payment options supported through Shopify’s payment system.

What should I do if my order arrives damaged?
If an item arrives damaged or incorrect, please contact our customer support team within 7 days of delivery and include photos of the product and packaging so we can review the issue.